Ticket System

When do I use the ticket system?

• Account recovery
• If you did buy iPoints but did not receive them
• If you did buy something on the item mall but did not receive it ingame
• If you want to report a player
• When you are banned and want to do a ban appeal

Account Recovery

Insanity has changed the encryption we are using for player passwords to invalidate all current passwords and force players to update theirs. Your current (old) passwords will no longer work, and you will have to change your Website password and the passwords for all your in-game accounts.

For security reasons, please:

• Use a different and unique password
• Consider changing your pin so its not 1111 or 1234
• Insanity Staff will never ask for your account passwords

To change your website account password use the lost password option on the website.
If you have forgotten your Secret Answer, please visit our Recovery Page:
https://www.insanityflyff.com/rcvr/


If you have never linked your accounts to your website account or the recovery page does not work (for whatever reason) please create a ticket with the following information:

• Account name(s)
• Character names
• Bank PINs
• Provide guesses if you're not sure. We need information to confirm you are the owner of the account.

Please be mindful that all replies on the ticket system are from a human. Sometimes the ticket system may be overrun and you will have to wait a few days for a reply. Please be patient.