Difference between revisions of "Ticket System"
| Line 1: | Line 1: | ||
| + | ==How to make a ticket?== | ||
| + | # Go to the following link: https://www.insanityflyff.com/support | ||
| + | # Fill in a working email adress | ||
| + | # Fill in your ingame character name | ||
| + | # Select the correct topic | ||
| + | # Fill in a clear subject | ||
| + | # Explain ur problem in detail, always write your ticket in english ! | ||
==Account Recovery== | ==Account Recovery== | ||
Revision as of 18:43, 13 April 2021
How to make a ticket?
- Go to the following link: https://www.insanityflyff.com/support
- Fill in a working email adress
- Fill in your ingame character name
- Select the correct topic
- Fill in a clear subject
- Explain ur problem in detail, always write your ticket in english !
Account Recovery
Insanity has changed the encryption we are using for player passwords to invalidate all current passwords and force players to update theirs. Your current (old) passwords will no longer work, and you will have to change your Website password and the passwords for all your in-game accounts.
For security reasons, please:
- Use a different and unique password
- Consider changing your pin so its not 1111 or 1234
- Insanity Staff will never ask for your account passwords
To change your website account password use the lost password option on the website.
If you have forgotten your Secret Answer, please visit our Recovery Page:
https://www.insanityflyff.com/rcvr/
If you have never linked your accounts to your website account or the recovery page does not work (for whatever reason) please create a ticket with the following information:
- Account name(s)
- Character names
- Bank PINs
- Provide guesses if you're not sure. We need information to confirm you are the owner of the account.
Please be mindful that all replies on the ticket system are from a human. Sometimes the ticket system may be overrun and you will have to wait a few days for a reply. Please be patient.