Ticket System

How to make a ticket?

1. Join the Insanity Discord - https://discord.gg/insanitymmorpg
2. Once you have access to the Insanity Discord Community, navigate to the SUPPORT tab.
3. Select ticket-support and click the Open a Ticket icon.
4. You will be redirected to a ticket support channel, and a ticket number will be assigned to you.
5. You will be asked to choose a topic; type your topic directly into the chat.
6. Explain your issue in full detail and attach any relevant images or screenshots as proof, if possible.
7. Important: Always write your ticket in English!

Self-Help in the Ticket System

Please note that the new ticket system includes a self-help feature. You can use the available commands within the ticket to receive assistance and resolve issues on your own.

Ticket Closure and Transcript

After closing your ticket, you will receive a transcript that includes the ticket number and the names of the users who assisted you.

Account Recovery

Insanity has changed the encryption we are using for player passwords to invalidate all current passwords and force players to update theirs. Your current (old) passwords will no longer work, and you will have to change your Website password and the passwords for all your in-game accounts.

For security reasons, please:

• Use a different and unique password
• Consider changing your PIN so its not 1111 or 1234
• Insanity Staff will never ask for your account passwords

To change your website account password, use the lost password option on the website.
If you have forgotten your Secret Answer, please visit our Recovery Page:
https://www.insanityflyff.com/rcvr/


If you have never linked your accounts to your website account or the recovery page does not work (for whatever reason) please create a ticket with the following information:

• Account name(s)
• Character names
• Bank PINs
• Provide guesses if you're not sure. We need information to confirm you are the owner of the account.

Please be mindful that all replies on the ticket system are from a human. Sometimes the ticket system may be overrun, and you will have to wait a few days for a reply. Please be patient.

I did not receive my iPoints

Did you buy iPoints through the donation page, and did you not receive them? No panic! We will help you.

Give the following information:

1. Website account:
2. Vip level:
3. Amount of iPoints you bought:
4. Date + Time you bought the iPoints:
5. Payment reference:

I did not receive my item what i bought at the item mall

No problem, we will help you!

1. Always make sure to check all of ur characters' inventory on ur account
2. Always make sure to check all or ur characters' mailbox on ur account

If you did numbers 1 & 2 and the item is not there, please make a ticket and give the information below this line

1. Website account:
2. Item name, quantity & price from the item:
3. Date & time from your purchase:
4. Insert an image of the buy history:

I am banned and i dont know why

Please give the following information:

1. Website account:
2. Account name:
3. Character name(s):
4. Last time you were able to log in:

I want to report a player

If you want to report a player, make sure to give enough proof and give a detailed explanation of why you want to report this player.

1. Your account name:
2. Your character name:
3. The character name you want to report:
4. The subject of the report:
5. Detailed report reason:
6. Any proof (image/video link(s)):

• NOTE: Make sure to give FULL-SCREEN images and videos; cropped images or videos are no legal proof.